Technology

I keep a drawer of dead chargers. Not for sentiment. Because when someone asks why the cheap one failed again, it is easier to open one up than to explain.

A television is not an appliance any more. It is a computer with a very large screen, and computers do not enjoy having the power removed without warning.

Restarting fixes a great deal, which is why it is the first thing anyone in support asks you to do. It also hides things, and the hiding is what eventually costs you.

If your wireless fails at roughly the same time daily, that is a gift. A predictable fault is a solvable fault, and you can find it yourself in about a week.

A customer told me last spring that her new dishwasher was broken because a cycle took three and a half hours. It was not broken. It was doing exactly what it was designed to do,…

I have handled several and I have not bought one. That is not a verdict on the category, it is a statement about where it currently sits, and I want to be specific about why…